Types of Training
Why businesses train their staff and the three types of training: induction training for new starters, on-the-job training at work, and off-the-job training away from the workplace.
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Why businesses train staff
Training means giving workers the skills and knowledge they need to do their job well. A trained workforce is more productive, copes better when new technology arrives, feels more motivated and is more likely to stay. Well-trained staff also make higher-quality goods and give better customer service. There are three main types. Induction training welcomes a new starter and teaches them about the business and their role. On-the-job training happens while the worker does the real job. Off-the-job training happens away from the workplace, such as on a college course. This module explains why training matters and what each type is.
Training words
Learn these before you match any type, and notice where each kind of training takes place.
Where each type happens
On-the-job and off-the-job training differ mainly in where the learning takes place. This module just defines them, and the next module weighs one against the other.
How to name the type of training
To label a type of training, work through two checks. First, is the person brand new, still finding out how the business runs? That points to induction. If they are already settled in, ask where the lesson takes place. Being coached at the desk or bench while getting on with real tasks signals on-the-job. Being sent out to a college or specialist centre signals off-the-job. A strong answer names the type and says exactly which clue in the case fits it.
Match the type to what it is
- induction training
- on-the-job training
- off-the-job training
- why training matters
- settling a new starter in and teaching them the role
- learning skills while doing the real job at work
- learning on a course away from the workplace
- it raises productivity, quality and staff retention
Which type is this?
On her first morning, a new sales assistant is shown around the shop, told the rules and introduced to the team. Which type of training is she getting?
- Induction training.
- On-the-job training.
- Off-the-job training.
- No training at all.
Why training matters
Select the TWO benefits a business gains from training its workforce.
- Staff become more productive
- Staff are more likely to stay
- Work always becomes slower
- Staff are more likely to quit
New starters still in induction
A restaurant hires 20 new staff. So far 12 of them have finished their induction training. Subtract to find how many are still in induction. What is the answer?
Order a new worker journey
Put the training a new worker usually receives in order, earliest first.
- The worker joins the business
- They complete induction training to learn the basics
- They learn their tasks through on-the-job training
- Later they take an off-the-job course to gain deeper skills
Complete the facts
Giving workers the skills to do their job well is called _____. The training a new starter receives to learn about the business is _____ training. Learning by doing the real job at work is _____ training. Learning on a course away from the workplace is _____ training.
Match the situation to the type
- a new starter learning the rules on day one
- a trainee learning to use the till beside a colleague
- a worker sent on a day course at a local college
- a manager who wants fewer staff to leave
- induction training
- on-the-job training
- off-the-job training
- training to improve staff retention
Spot the true training facts
Tap the TWO statements that are true about training.
- Induction training is for a new starter
- Training can make a workforce more productive
- On-the-job training happens away from the workplace
- A trained worker never gives good customer service
Name the training
Read each case and choose the type of training being described.
- A factory buys new machines and pays for staff to attend a two-day course at the supplier training centre. Which type of training is this?
- A trainee chef learns to prepare dishes by working next to the head chef during real service. Which type of training is this?
- A shop wants new recruits to feel welcome and understand how the business works before they start selling. Which type of training fits best?
Explain training and its types
Explain why a business trains its staff and describe the three types of training.
- Explain what training means for a business
- Give at least two reasons training matters, such as productivity, motivation, quality or staff retention
- Describe induction training and who it is for
- Describe on-the-job training and where it happens
- Describe off-the-job training and give an example